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Shipping Policy

Last Updated: 30/12/24

At Own The Adventure, we are committed to providing a seamless shopping experience for our customers. We want you to receive your orders as quickly and efficiently as possible. Below are the details of our postage policy:

1. Shipping Times

  • Processing Time: All orders are processed within 2 business days of receipt, excluding weekends and holidays.

  • Shipping Times: Once your order is processed and dispatched, delivery times depend on the shipping method chosen at checkout:

    • Standard Shipping: Delivery within 3-5 business days (UK only).

    • Express Shipping: Delivery within 1-2 business days (UK only).

    • Delivery times are estimates and may vary depending on location and any unforeseen delays.

2. Shipping Rates

  • UK Orders:

    • Standard Shipping: £3.99

    • Express Shipping: £5.99

Note: We offer free standard shipping on UK orders over £75.

3. Packaging

  • We are committed to sustainable practices. All orders are packaged using eco-friendly materials that minimise waste. Our packaging is designed to ensure that your items arrive in excellent condition while also being kind to the planet.

4. Tracking Information

  • Once your order has been dispatched, you will receive an email with tracking details, so you can monitor the progress of your delivery. Please note that it may take up to 24 hours for the tracking information to update.

5. International Shipping

  • We currently ship to the UK only.

6. Shipping Restrictions

  • We do not currently ship to PO Boxes, military addresses, or internationally. If you are unsure whether we ship to your location, please contact us before placing your order.

7. Lost, Delayed, or Damaged Packages

  • If your order is lost or damaged during transit, please contact us at info@owntheadventure.co.uk within 7 days of receiving your tracking information. We will investigate the issue and either send a replacement or provide a refund if necessary.

  • We are not responsible for any damages or losses that occur once the package has been marked as delivered by the shipping carrier.

8. Order Issues

  • If there is an issue with your order (wrong item, missing item, etc.), please contact our Customer Support team immediately. We will resolve any problems promptly and ensure your satisfaction.

9. Returns & Exchanges

  • Please review our Returns Policy for details on how to return or exchange items.

  • If the item is returned due to a mistake on our part, we will cover the return shipping costs. For other returns, the customer is responsible for the return postage.

10. Contact Us

If you have any questions about our postage policy or your order, please don’t hesitate to reach out to our customer support team at info@owntheadventure.co.uk or visit our Contact Us page for more details.

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By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

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